Frequently Asked Questions
Everything you need to know about your tonies® fashion experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must have original tags attached and be returned in their original packaging to qualify for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Can I track my shipment?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
How should I care for my tonies® garments?
To ensure longevity, we recommend machine washing your items in cold water on a gentle cycle and tumble drying on low heat or hanging to dry.